2017 Reading List: Skiing, Politics and Healthcare

2017 began with a week in the backcountry of British Columbia earning my turns and appreciating the simplicity of a ski skin track, good conversation and warm food.

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Although I knew that my family and I would be moving to Washington, D.C. later in the year, my head was filled with ideas on Ski Towns and the Ski Industry.  I spent some time bouncing around the updated Venture Deals book by Brad Feld and Jason Mendelson, a fantastic read and good book for the office bookshelf.  I also really enjoyed reading Ski, Inc by Chris Diamond and gave a few copies to friends.  Ski industry history is full of stories about the intersection of business, the love of skiing and environmentalism.

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As the year continued on, like many people, I was still trying to get my head around the election.  I had seen the Trump/Pence signs in a few places in Ohio, but never in Colorado or anywhere else I had traveled (mostly cities and CO ski towns).  I loved reading Hillbilly Elegy by J.D. Vance because it made me think hard about the thought-bubbles and divides we have in our country.  Of all the books I read this year, I recommended or referenced this one the most in casual conversation.

June in Colorado means it’s Bluegrass Festival time, so I picked up a few “beach reads”. Shattered: Inside Hilary Clinton’s Doomed Campaign by Jonathan Allen and Giant of the Senate by Al Franken were both easy, lighthearted reads that I  enjoyed while listening to music in the sunshine of Telluride.
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As my family packed up our house and headed to Washington, D.C. for our year-long adventure, I wanted to understand more about Washington.  I have never worked with or around Think Tanks or Lobbyists and grew interested in understanding on a deeper level how these firms play into politics and policy decisions.  The Fifth Estate by James McGann took me a bit to get through, more like a project I was tackling versus a hangout on the couch read.  I took notes, built twitter lists and went down serious research rabbit holes while reading this one.

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One of the best parts of working at the United States Digital Service is spending time in the Executive Office Building, learning from the White House staff and working hard to build software within the walls of an Agency, which for me is HHS.  The USDS has a Chief of Staff and I’ve always been interested in this role which led me to The Gatekeepers: How the White House Chiefs of Staff Define Every Presidency by Chris Whipple.  Each chapter describes a different Chief of Staff or Presidency so it’s easy to pickup and put down.   I learned a lot about Cheney, the hub-n-spoke model some Presidents like Carter used and a few other players and key moments in history.  It was fun reading about Denis McDonough and healthcare.gov as it was the genesis for the USDS.

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As many Product Managers working in healthcare do, I am always reading at least one healthcare policy book.  Ezekiel Emanuel was deeply involved in the ACA work and his other healthcare books are also excellent. Prescription for the Future: The Twelve Transformational Practices of Highly Effective Medical Organizations by Ezekiel Emanuel is full of examples, ideas and charts to help you understand innovations of healthcare policy such as ACOs.

In the fall, I enjoyed books that tugged at the heart strings.  One of the cool things about D.C is the access to authors and book signings thanks to independent bookstores like Politics & Prose.  I had a chance to listen to and meet Mitch Album, Ted Koppel, Chris Matthews, Al Franken, Atul Gawande and others this year.

When Breath Becomes Air by Paul Kalanith is a shorter read that makes you appreciate each day that you live life as a healthy person.   My wife and I read this one together and it prompted thoughtful discussions about life and cancer.

Promise Me Dad by Joe Biden had me in tears a few times.  Like many Americans, I love Joe Biden and enjoyed reading about his day-to-day at the White House and stories of time spent comforting families.

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My year ended with Bobby Kennedy, a Raging Spirit by Chris Matthews.  I’m a Hardball fan and have grown to really like Chris Matthews over the past year.  I didn’t know very much about Bobby Kennedy and loved this book.  I would read a chapter and then watch a black and white YouTube video of a speech the chapter referenced such as Bobby delivering the Ripple of Hope speech in South Africa.   I learned a ton about American history and had some fascinating conversations with family members that remember Bobby Kennedy’s assassination and other moments of his time in politics like it was yesterday.  I highly recommend this one.

Reading lists are a fun way to reflect on the year that was.  I’m looking forward to seeing what 2018 brings.  I just picked up my first fiction read in a few years, maybe that’s a sign that I need a mental escape to begin the year 😉

Virtual Agents, ChatBots, Invisible Apps and Conversation Commerce

Since drafting this blog post in Evernote a few months ago, the ChatBot hype has escalated. You will read about Virtual Agents, ChatBots, Invisible Apps, Conversation Commerce, Conversational UIs, Ambient Computing, Bot Stores, Tay and more. Checkout “The Complete Beginner’s Guide to ChatBots” on Medium for tons of examples.

Messaging apps like Kik, WeChat, WhatsApp, Facebook M, Slack and Telegram are integrating ChatBots into their experiences and building Developer tools. Experiences for Shopping, Booking Travel, Dating, Marketplaces and Healthcare are being built by Developers, Startups and Enterprises.

Over the past year since first learning about “Invisible Apps” and ChatBots I’ve been following the thinking of Chris Messina. Chris is a thought-leader on this subject. I highly recommend checking out these three writings/podcasts/lists from him:

After you checkout Chris’s work and get a sense of what’s happening, read on…

Designing for AI, Bots and Invisible Apps

One of the aspects of this I find fascinating is the psychology behind bot interactions. My wife, 7 yr old and 5 yr old and me all say “Thanks Alexa” after “she” does something like sets a timer or plays a song. I think most of us have had interactions in which we’re not sure if we’re talking with a bot or a human.

These articles and podcasts discuss the design, psychology and product management approaches to designing for this new paradigm.

Dev Platforms for Bots

Twilio is totally awesome of course and has been around for a while. We also see startups like Chat Fuel, Layer and Button supporting the new bot type development and technologies like IFFT being leveraged.

Microsoft is also pushing hard in this area by providing a Developer Framework called BotBuilder. And Facebook’s Messenger Platform of course.

Why is this important?

On average, people spend the majority of their time in about 5 apps and interact with about 25 each month. Most experts are predicting a trend in which other interactions beyond apps gradually change the app paradigm that has dominated the past 5+ years. Interacting with notifications, SMS, messenger clients, Siri, Google Now, Cortana, Alexa are all examples of this. Of the experts that predict the “death of apps”, there’s the same amount that predict “ChatBots are hype and apps as we know them are here to stay”.

The “Second Smartphone Revolution” predicts people will bank, shop and interact with their doctor as core mobile experiences. With the mobile phone as the primary device for these important day-to-day interactions, you can imagine how conversational commerce and ChatBot type experiences could play a big role.

Even More Reading

Here’s a few more podcasts and articles I recommend on this topic.

For Me Personally

Some of my favorite user experiences now are coming from apps that interact mostly via SMS including Digit and TripIt.

I feel myself gradually getting very comfortable with alternative UIs like ChatBots and Alexa. I trust the information I’m submitting is being handled correctly, I enjoy interacting outside of a website, email or mobile app and I find myself experimenting with different types of things. A few times a day I have an interaction where I can see how it could and will be improved by a “Invisible App” type experience.

Who knows if ChatBots will be the next best thing since sliced bread, but it’s certainly a cool paradigm that I see as having an important role in our daily lives.

Getting Started With AlchemyAPI

AlchemyAPI is a collection of APIs that help you understand text and images.

Here are three links to checkout before moving on:

Get your free API key
API Documentation
API Demos

Alright, now that you have your API key, you can continue on with these examples. Simply replace your API key and copy into a browser tab.

Working with Text:

Using the “combined” call, you can extract a large amount of meta data from any document or URL including entities, relations, concepts, sentiment, taxonomy and more.


// replace YOUR API KEY
http://access.alchemyapi.com/calls/url/URLGetCombinedData?apikey=YOUR_API_KEY&outputMode=json&knowledgeGraph=1&extract=page-image,image-kw,feed,entity,keyword,title,author,taxonomy,concept,relation,pub-date,doc-sentiment&url=https://www.reddit.com/r/announcements/comments/3djjxw/lets_talk_content_ama/

To get “clean” text from a web page by removing ads and other unnecessary content:


// replace YOUR API KEY

http://access.alchemyapi.com/calls/url/URLGetRawText?apikey=YOUR API KEY&url=http://www.cnn.com/2009/CRIME/01/13/missing.pilot/index.html

Working with Images:

To find objects and text within an image, combine these two AlchemyVision API calls:


// replace YOUR API KEY
http://access.alchemyapi.com/calls/url/URLGetRankedImageSceneText?apikey=YOUR API KEY&outputMode=json&url=http://www.coloradoski.com/uploads/Telluride_Helitrax_brett_schreckengost_logos.jpg
http://access.alchemyapi.com/calls/url/URLGetRankedImageKeywords?apikey=YOUR API KEY&outputMode=json&url=http://www.coloradoski.com/uploads/Telluride_Helitrax_brett_schreckengost_logos.jpg

To find demographics of the people within an image, use the Face call:


// replace YOUR API KEY
http://access.alchemyapi.com/calls/url/URLGetRankedImageFaceTags?apikey=YOUR API KEY&outputMode=json&knowledgeGraph=1&url=https://instagram.com/p/34XsRcxCAR/

Querying the News:

To get news articles about IBM over the past 24 hours:


// replace YOUR API KEY
http://access.alchemyapi.com/calls/data/GetNews?apikey=YOUR API KEY&outputMode=json&start=now-1d&end=now-0d&maxResults=10&q.enriched.url.enrichedTitle.entities.entity=|text=ibm,type=company|&label_format_string=enriched.url.url,enriched.url.title

and to find approximately how many articles were published by the WSJ over the past 30 days grouped by day:


// replace YOUR API KEY
http://access.alchemyapi.com/calls/data/GetNews?apikey=YOUR API KEY&outputMode=json&start=now-30d&end=now&timeSlice=1d&q.enriched.url.url=wsj

About Language Support:
AlchemyAPI provides named entity extraction capabilities in 8 different languages: English, French, German, Italian, Portuguese, Russian, Spanish, and Swedish.  View full Language Support